PRIVACY POLICY
Collection of Personal Information
There are two categories of information we collect;
General Information: General Information is anonymous data that we used to analyse trends, administer the web site, diagnose problems on the web site servers, track user's movements, gather broad demographic information for aggregate use and to help improve the quality of the web site. It may be your domain name or your IP address.
Personal Information: Personal Information is any information that personally identifies you. Personal Information may also be collected from information you provide if you make a reservation or enquiry, enter a competition run by the Cottesloe Beach Hotel, Cottesloe. We may ask you for personal details such as your name, home address, contact numbers, and how your account will be settled, disabilities or other lifestyle information. We may also collect certain Personal Information if the law requires us to collect it or receive it from other sources.
Consequences of not providing Personal Information: If you do not provide us with Personal Information that we consider essential or necessary, we regret the inconvenience, but may have no choice other than to decline your reservation, function booking, and entry into a competition or membership.
Use and Disclosure
If you make a reservation, we may request contact details, credit card details or the like. This information is used for deposit payment, security bond and identification on check in. Some information that we ask for is essential such as your name and billing details.
If you supply lifestyle information it may be used for two primary purposes;
1. To update you on news, events, special deals or if we believe we have something to offer you which may be of interest.
2. Personal Information may also be used if we need to contact you in relation to matters that arose from your stay with us.
We may also use Personal Information for other purposes.
Who Information is disclosed to and why
We may share General Information with our partners, associated companies, advertisers, government agencies, travel agencies or the media.
Other than as stated in this policy, we will not share your Personal Information with a third party outside of government agencies or the Cottesloe Beach Hotel (and its associated companies) unless a third party, such as a contractor, needs to know the relevant Personal Identifiable Information in order to perform their duties. If we do intend to disclose such information, we will advise or seek your consent at time of collection of such information.
You have the right to remove your name from the Cottesloe Beach Hotel mailing lists at any time without charge. You may apply to ad your name to a mailing list at any time should you desire.
If we provide credit to you or you do not pay your account on time, or you act in an unlawful manner, we may provide this information to credit reporting agencies, government agencies.
Except as stated in this privacy policy, we will not disseminate any Personal Information about you outside of the Cottesloe Beach Hotel Cottesloe (and its associated companies) without your consent unless we believe it is necessary;
Because it is required or authorised by law;
To provide you with a service which you have requested
To assist a law enforcement agency or agency responsible for national security in the performance of its functions;
To protect our rights or property of those of any member of the public; or
To lessen a serious threat to a person's health or safety
If the Cottesloe Beach Hotel or any of its associated companies becomes aware of, or suspects any unlawful activity taking place, it may instigate an investigation and/or report its findings or suspicions to the police or other relevant enforcement agency.
Data Quality
If at any time you wish to update any of the Personally Identifiable Information you have provided please advise;
Phone the Manager on (08) 9383 1100
Fax the Manager on (08) 9385 2482
E-mail to admin@cottesloebeachhotel.com.au
Mail to: The Manager,Cottesloe Beach Hotel, 104 Marine Terrace, Cottesloe, Western Australia 6011.
Although it is not always possible to remove or modify information (including Personal Information) in our databases, we will make reasonable efforts to do so.
Security
In order for Cottesloe Beach Hotel to provide its service, it may be necessary for contractors to have access to Personal Information to carry out their duties.
Where the Cottesloe Beach Hotel is contracting with companies who or have access to Personal Information, it will make reasonable efforts to keep your information secure by contracting with companies who have either;
Adopted or are bound by the National Privacy Principles under the Act;
Implemented a privacy policy acceptable to us.
Openness
We understand that you may like to know what Personal Information we hold about you or the type of such information we hold. We are happy to provide information by request in writing and on provision of identification. Any request may be kept and added to your Personal Information.
Identifiers
At the Cottesloe Beach Hotel we want to treat you as a person not a number. If you have provided us with information, which the Australian Commonwealth Government has assigned to you (such as a tax file number or Medicare number), we will not use these identifiers to also identify you.
Where we are provided with Australian Commonwealth Identifiers, we will not disclose this information to third parties outside of the Group except as set out in this privacy policy or as required by Australian law.
Links
The Website may be linked to other websites. The Cottesloe Beach Hotel has no control over the linked websites and is not responsible for the privacy practices of the sites. General
Given the purpose of the website it is not practical to deal with you anonymously.
We will not collect sensitive information about you without your prior consent.
Children are not eligible to use our services unless in conjunction with Parents or Guardians.
If you have any questions on this Privacy Policy send an email to admin@cottesloebeachhotel.com.au.
Transborder Data Flow
Our contractors may access Personal Information from overseas, as may your travel agent. Our contractors are bound to privacy principals as set out in this policy. Travel Agents will also have limited access to our central reservations system, which may store Personal Information.
Sensitive Information
Help to meet or exceed your expectations and provide you with the room and facilities you prefer.
To make your stay as comfortable as possible for example, by providing us with information regarding a disability, this can be taken into account when selecting your room. This information may also be used by our staff, contractors or emergency services in the event of an emergency to assist with your well-being.
Acceptance of Our Privacy Policy
By making a booking, staying with us or using our services and not providing us with a written objection, you agree to our using Personal Information in accordance with our privacy policy. It at any time you do not agree to our privacy policy, please immediately advise us in writing. The Cottesloe Beach Hotel Cottesloe reviews it privacy policy periodically and reserves the right, at its discretion, to modify or remove portions of this privacy policy at any time subject to any applicable law. You should review this policy every time you stay with us, or on our website at www.cottesloebeachhotel.com.au so that you are up to date with any changes to this privacy policy.
DISCLAIMER:
The information provided on this website is for use of a general nature only and is not intended to be relied upon as, nor to be a substitute for, specific professional advice. No responsibility for loss occasioned to any persons acting on or refraining from action as a result of any material in this publication can be accepted.
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